Effective Date: March 1, 2026
Encompass Now (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information we collect from our clients and users. This Privacy Policy explains how we collect, use, and safeguard information in connection with our Encompass Asset Intelligence platform, facility stewardship services, and capital planning tools.
1. Information We Collect
We may collect the following types of information when you use our platform:
a. Account Information
- Name, work email address, organization name, role, and contact details
b. Asset & Facility Data
- Physical equipment inventory records, including make, model, serial numbers, installation dates, original costs, vendor/installer contacts, condition ratings, inspection logs, and warranty schedules
c. Project & Operations Documentation
- Uploaded project documentation including as-built drawings, permits, specifications, O&M manuals, submittals, RFIs, photos, videos, 3D model files, and capital reserve models
d. Technical & Usage Data
- Device type, browser configuration, IP address, and platform usage metrics collected during your interactions with our web application
2. How We Use Information
We use collected information to:
- Provide asset intelligence, facility condition benchmarking, and lifecycle management tools
- Analyze asset health, remaining useful life (EUL/RUL), and repair-versus-replace financial models
- Generate multi-horizon reserve schedules, risk matrices, and capital budget projections
- Maintain asset records, warranty expiration alerts, and preventative maintenance schedules
- Improve platform security, system performance, and user experience
We do not sell personal or proprietary client information.
3. Client Authorization & Asset Data Governance
Access to organization project files and asset data is controlled by account permission roles granted by your organization administrator.
All asset data, capital project records, and maintenance logs remain the property of your organization and are processed solely to fulfill authorized platform functions.
4. Sharing of Information
We do not sell, rent, or trade personal or client information.
We may share information only:
- With vetted infrastructure and application service providers supporting our platform (subject to strict confidentiality obligations)
- When required by law, regulation, subpoena, or compulsory legal process
5. Data Security
We implement appropriate administrative, technical, and physical security measures—including encrypted storage and role-based access controls—to protect data against unauthorized access, disclosure, or alteration.
6. Data Retention
We retain account details and client asset records for as long as necessary to provide service continuity and fulfill legal, contractual, or auditing requirements.
7. Your Rights (California Residents)
Under the California Consumer Privacy Act (CCPA), you may have the right to:
- Request access to the personal data we maintain about you
- Request correction or deletion of your personal data
- Request details regarding how your information is processed and secured
To exercise these rights, contact us at: privacy@encompass-now.com
8. Third‑Party Services
Our platform may integrate with third-party tools (such as interactive document viewers or analytical widgets). Their privacy practices are governed by their respective privacy policies.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any revisions will be published on this page with an updated effective date.
10. Contact Us
Encompass Now, LLC
privacy@encompass-now.com
encompass-now.com